Privacy Policy

Last Updated: June 23, 2025

1. Introduction

FanTribe ("we", "our", "us") is committed to protecting your privacy and ensuring the safety of all users, especially those under 18. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (the "Service").

Important: FanTribe is intended for users aged 16 and older only. We do not knowingly collect personal information from children under 16.

2. Information We Collect

2.1. Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, update your profile, make predictions, or post content. This includes:

  • Profile Information: Your name, email, favorite EPL team, local club, and profile photo.
  • User Content: Posts, comments, videos, and other content you create on the Service.
  • Location Data: If you choose to share it for features like "Watching from...".

2.2. Information We Collect Automatically

We automatically collect certain information about your device and usage of the Service, including your IP address, device type, and activity logs.

3. Child Safety Data Protection Measures

We have implemented enhanced data protection measures specifically designed to protect younger users:

  • Age Verification: We use multiple methods to verify user age during registration
  • Enhanced Monitoring: All user-generated content is subject to automated and human review for child safety concerns
  • Restricted Data Collection: We collect only the minimum data necessary for service functionality
  • Secure Storage: All user data is encrypted and stored on secure servers with restricted access
  • Regular Audits: We conduct regular security audits and vulnerability assessments

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service.
  • Personalize your experience, such as showing you content relevant to your team.
  • Process your predictions and manage your points balance.
  • Communicate with you, including sending notifications you've opted into.
  • Monitor and analyze trends to enhance security and user experience.
  • Safety Monitoring: Detect and prevent harmful content, abuse, and policy violations.
  • Age Verification: Ensure compliance with our 16+ age requirement.

5. Content Moderation and Safety Reporting

We use both automated systems and human moderators to review content for safety violations. Our content moderation includes:

  • Automated Scanning: AI-powered systems scan all uploaded content for inappropriate material
  • Human Review: Trained moderators review flagged content and user reports
  • Report Processing: All safety reports are reviewed within 24 hours
  • Evidence Preservation: We may preserve content and associated data for law enforcement when required

When you submit a safety report, we collect and process the following information to investigate and resolve the issue:

  • Your account information and contact details
  • Details of the reported content or user
  • Your description of the safety concern
  • Relevant timestamps and technical data

6. Reporting Data Handling Procedures

We take all safety reports seriously and handle them with strict confidentiality:

  • Confidential Processing: Reports are handled by trained safety specialists
  • Secure Storage: Report data is stored securely with access limited to authorized personnel
  • Legal Compliance: We cooperate with law enforcement when legally required
  • Data Retention: Report data is retained as long as necessary for safety purposes and legal compliance
  • Anonymous Reporting: We support anonymous reporting while maintaining the ability to investigate effectively

7. Sharing of Information

We do not sell your personal data. We may share your information with third-party vendors and service providers that help us operate our Service, such as:

  • Cloudinary: For storing and serving your uploaded photos and videos.
  • Football-Data.org (or similar): We use external APIs for match schedules and odds. We do not share your personal data with them.
  • Law Enforcement: We may share information in response to legal requests or to report suspected illegal activity, particularly involving child safety.
  • Safety Partners: We may share information with organizations that help us maintain platform safety and prevent abuse.

8. Data Security and Storage

We implement comprehensive security measures to protect your information from unauthorized access, use, or disclosure:

  • Encryption: All sensitive data is encrypted both in transit and at rest
  • Access Controls: Strict access controls limit who can view user data
  • Regular Monitoring: We continuously monitor for security threats and vulnerabilities
  • Incident Response: We have procedures in place to respond quickly to security incidents
  • Third-Party Security: All service providers must meet our security standards

9. Your Rights and Choices

You have rights over your personal data. Depending on your location, these may include the right to:

  • Access, correct, or update your personal information through your profile settings.
  • Request the deletion of your account and associated data.
  • Object to or restrict certain data processing.
  • Request information about how your data is being used for safety purposes.
  • Appeal content moderation decisions that affect your account.

10. Cookies and Analytics

We use cookies and similar technologies to operate and analyze our Service. These are essential for functions like keeping you logged in and maintaining safety features. We may also use analytics services to understand how our users interact with the app and to improve safety measures.

11. Data Deletion Requests

You have the right to request the permanent deletion of your account and all associated personal data. When you request account deletion, the following information will be permanently removed:

  • Your profile information (name, email, avatar, team preferences)
  • All posts, comments, and reactions you've made
  • Your predictions, points balance, and transaction history
  • Your followers and the list of users you follow
  • Any uploaded media content (photos, videos)

Important Note: We may retain certain data for safety and legal compliance purposes, including safety reports and content that was subject to moderation actions. This data is kept securely and used only for safety and legal purposes.

Deletion Process: After submitting a deletion request, there is a 30-day grace period during which you can cancel the deletion by logging back into your account. After 30 days, the deletion is permanent and irreversible.

You can request account deletion in two ways:

12. Parental Concerns and Contact Information

If you are a parent or guardian with concerns about your child's use of FanTribe, or if you believe your child under 16 has created an account, please contact us immediately. We take these concerns very seriously and will respond promptly.

For parental concerns and child safety issues:

  • Email: privacy@fantribe.net
  • Subject line: "Parental Concern" or "Child Safety Issue"
  • Include: Your contact information and details about your concern

For other privacy-related inquiries:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the updated policy on this page and, where appropriate, through in-app notifications.